'Customer Service Gimmicks' Warehouse Automation

Customer Service Gimmicks

- The customer waiting for his package. There are two phases to this issue. Before the tracking number is issued and from that point to receipt of the package.

- What's in the box! Were the correct item(s) packed.

To help alleviate the boredom while the customer waits for his package and resolve issues about what is actually packed in the box, I recommend the following:

Setup a webpage on your packing station(s). Make a short video clip of each box being packed, showing clearly the items going into it and the box being sealed and labeled.

Give the customer some insight into the process!

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